Employee Spotlight: A Day in the Life of our HR Business Partner

Welcome back to our Employee Spotlight series. Here at Multiview, we feel very fortunate to be surrounded by such amazing colleagues, each possessing a diversity of skills and expertise. We want to highlight them.

In 2020, our 30th year as a software company, you will be learning about our Multiview Family, from Support, Implementation, Development, QA, Sales and lots more.

 We see ourselves not as a technology company, but as a people company.

The fourth of our Employee Spotlight series focuses on our own Jackie Cregan, HR Business Partner.

Jackie Cregan

What is your role at Multiview?

I’m the only HR employee. As a result, I have to wear many hats. My primary responsibility is to develop and direct an HR agenda that supports organizational goals. Included in that would be performance management, looking where the needs are for training and development, succession planning, and getting our staff to where they need to be.

For workforce planning, I am looking at the direction of the organization and how that impacts the type of employee we need their skill set and technical expertise.

I coach managers and employees, talking them through workplace challenges. I look at culture and engagements, that’s where you see our quarterly surveys, which looks at how people feel about the organization and what we can do to improve upon it.

As the only HR practitioner, I also do recruitment onboarding staff and a lot of the general HR. Then the day to day issues with compensation benefits and staying up to date on employment legislation in Canada and the US.

How did you get involved with Multiview?

Three years ago, I supported Multiview through a consulting firm one day a week, assisting with recruitment, policy development, and laying the HR foundation. When I started, Multiview had 25 employees, and there was a consolidated effort to mature the HR process, policies and ultimately drive towards a full fledged HR platform. About 18 months after starting, I was hired full time as an HR business partner to move these initiatives forward.

What skills and tools do you leverage in your role?

It may be cliche to say that you have to love people to be an HR, but you truly have to enjoy communicating with people, and that is a tool that I need to do my job successfully. However, it’s more than just communication; it’s empathy and putting yourself in another person’s shoes. Sometimes I have tough conversations with staff, but I think my ability to keep in mind how I want to be treated in a similar situation is how I would always approach it.

Favorite Quote?

My business card quotes Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Do you have any projects that you’re particularly proud of?

Developing the onboarding recruitment experience because it sets the tone of how employees feel about an organization when they start, and I think there’s still room for improvement. Bringing some structure with performance management, I’m excited to see where that goes. I know that everyone is busy in the workplace, and to take on another task is a bit overwhelming. Still, I think that everyone will see the value that it brings to their career planning by understanding how their goals link to Multiview’s larger organizational goals.

What do you love most about your role?

I’ve always felt well supported in my role, and that’s what I love about working at Multiview. I was reading an article the other day that said that HR professionals have a unique perspective of business they work for and that they help influence a company’s future based on the employment decisions. I think that’s true. People are our biggest asset.

What sorts of morale-boosting activities does Multiview have?

We have our yearly golf tournament in the fall, which will probably be on the pause this year. We’ve had leadership breakfast where Multiview’s leadership team cooks for everyone. We have a social committee that organizes group activities as well as clubs.

What do you do with your time off?

Among other things, I enjoy reading; I go back and forth between historical fiction and autobiographies. Right now, I am reading, American Dirt. It’s a bestseller I picked up as recommended by a friend. I am not quite far enough into it to comment. I always thought it would be neat to start a book club at Multiview.