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Small team, big impact: How Faulkton Area Medical Center simplified finance and strengthened support
Seamless integration between Multiview ERP and Oracle Health (formerly Cerner) EHR
Smooth implementation with zero data loss or downtime
Faster, more intuitive access to transaction-level detail
Efficient reporting with built-in RAD and pivot functionality
Exceptional client support, responsiveness, and training experience
When one person manages it all
At Faulkton Area Medical Center (FAMC) — a 12-bed critical access hospital and attached rural health clinic in Faulk County, South Dakota — the finance team consists of just one person: Susan Miller, Chief Financial Officer.
Serving a population of 2,600 across Faulkton and surrounding communities, the hospital is both a vital care provider and the town’s largest employer. In a typical week, the clinic welcomes 175 patients, the ER treats 10 to 15, and between one and 10 inpatients or swing-bed patients are admitted — all supported by Miller’s meticulous financial oversight.
When FAMC upgraded its electronic health record (EHR) system to Oracle Health (formerly Cerner), Miller faced a new challenge: finding a financial system that could integrate seamlessly with clinical data. On Oracle Health’s recommendation, she chose Multiview ERP to create a unified financial foundation.
“Change is always tough,” Miller said. “But as long as the end goal is something I understand, I’m good.”
Planning the transition with precision
As the only member of the accounting team, Miller was determined to make the transition without losing critical data — especially historical Medicare information, which audits can revisit for up to three years.
Together with the Multiview team, she mapped every step of the implementation to protect continuity. “I felt like they really understood what my goals were and how we could make the transition without losing something,” she said.
That preparation paid off. The go-live process was smooth, with no disruptions to patient billing or financial workflows.
“Most of it is just really easy to figure out,” Miller noted. “Once you’ve learned how to find what you need in one module, the same logic applies everywhere else.”
Turning data into daily insight
Since implementing Multiview, Miller’s day-to-day work has become more efficient — and far more transparent. Pivot reports and RAD (related accounting data) searches make it simple to drill down by type of charge, adjustment, or transaction.
“The searching and sorting of data is really fabulous,” she said. “If I want to see self-pay adjustments for March, I just ask for March and the accounts in the RAD — and there they are, line by line.”
This ability to access and manipulate financial data instantly has transformed how Miller monitors the hospital’s performance. What once required manual workarounds now takes seconds — freeing her time for strategic analysis instead of transaction tracking.
“The searching and sorting of data is really fabulous,” she said. “If I want to see self-pay adjustments for March, I just ask for March and the accounts in the RAD — and there they are, line by line.”
Service that never feels small
For Miller, what stands out most isn’t just the system — it’s the people behind it.
“I can’t imagine any software company providing any better support,” she said. “They’re fabulous. Patient, available, prompt, professional. And it’s been that way from the beginning.”
That consistency is especially meaningful to a small organization like FAMC. “We’re not the squeaky wheel,” she explained. “I’ve become accustomed over the years to just not being important. And so, I’m always so pleasantly surprised with the support.”
Whether training, troubleshooting, or answering complex questions, Miller says Multiview’s responsiveness sets a new standard. “Nobody — anywhere — gets back to you the same day, let alone within 10 minutes.”