Better insight, better flow: St. John’s Health builds efficiency from the ground up

Unified materials management and finance in a single ERP

Real-time visibility into spending, orders, and inventory levels

Automated purchasing and invoice workflows reduce manual effort

Cleaner data improves audit readiness and reporting accuracy

Scalable system integrated with hospital operations for future growth

Modernizing finance to support growth

At St. John’s Health, a community hospital in Jackson, Wyoming, operational excellence isn’t just about patient care — it’s about ensuring every dollar and resource is managed with precision.

When the finance and materials management teams began struggling with an aging, disconnected system, leaders knew it was time to modernize. Data had to be entered multiple times, purchase orders were difficult to track, and visibility across departments was limited.

“We needed better reporting, less manual work, and a system that could scale with us,” said Andrew Michel, Director of Finance at St. John’s Health.

The goal was clear: create a foundation that would simplify day-to-day tasks and provide real-time financial visibility across the organization.

Integrating materials management with financial insight

After evaluating several ERP platforms, St. John’s selected Multiview ERP for its ability to connect financial and operational data in one system — spanning purchasing, accounts payable, and inventory — and integrate cleanly with existing hospital systems.

Implementation involved close collaboration between finance, IT, and materials management to ensure the new system reflected existing workflows while eliminating redundant steps.

“It’s given us visibility into every stage of the process,” Michel said. “We can follow a transaction from purchase order to payment in one place.”

With automated matching between purchase orders and invoices, the team no longer needs to chase paper or reconcile discrepancies manually.

Real-time data that drives accountability

One of the biggest shifts came from access to information. Reports that used to take days are now available instantly. Leaders across departments can see their budgets, spending, and outstanding orders without relying on accounting to generate reports.

“The visibility is huge,” Michel said. “Department heads can see their data, and we all know we’re looking at the same numbers.”

That visibility now extends to inventory management. Teams can track items, supplies, and costs in real time — providing a clear picture of what’s on hand, what’s been ordered, and what’s needed next.

With better insight comes better control. Variances are easier to spot, and teams can address issues before they grow — leading to smoother month-end closes and stronger financial confidence.

Streamlining everyday operations

Efficiency has improved across the board. Automated workflows for purchasing and approvals have saved staff time, reduced paper use, and simplified inventory management.

“We’re not chasing documents anymore,” Michel said. “It’s all right there in the system.”

By eliminating redundant data entry and manual reconciliations, staff now focus on analysis and decision-making — not administration. The result is cleaner data, easier audits, and faster turnaround times for reporting.

Building on a foundation for the future

For St. John’s Health, the move to Multiview was more than a technology upgrade — it was an investment in agility. The unified system supports continued growth and provides the data visibility needed to plan with confidence.

“We’ve built a foundation we can grow with,” Michel said. “It’s made our work more efficient and our information more reliable.”