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The Multiview client experience
A partnership committed to healthcare finance. From day one and every day after.
At Multiview, your experience isn’t an afterthought. It’s a complete experience designed to help you adopt Multiview quickly, grow your operational maturity, and get the support you need from real experts who understand healthcare finance inside out.
Client success for the long term
Your journey. Our commitment.
Once you become a Multiview client, you’re paired with an in-house client success executive (CSE). Your CSE is your advocate and strategic partner throughout your relationship with Multiview.
Your CSE:
- Leads regular business reviews to understand your goals and help you get more value over time.
- Monitors your adoption and helps you take advantage of new features and modules.
- Coordinates your ongoing product growth and service needs.
- Connects you with resources, expertise, and roadmap updates.
Multiview’s client success practice is built to help healthcare organizations End Month-End, increase financial visibility, and drive tangible outcomes across departments
Implementation by healthcare experts
Your foundation for long-term success.
Multiview implementations are delivered in-house by a team of former CFOs, controllers, finance managers, and materials management experts who know the realities of healthcare organizations. No outsourcing. No generic consultants. Just experienced people guiding you through a proven methodology – because they’ve been there before.
What you can expect:
- A dedicated project team — project manager, implementation consultants, systems specialists and an implementation sponsor.
- Guided configuration aligned to your goals, workflows, and reporting needs.
- Hands-on data conversion support and best-practice recommendations at every stage.
- Phased activation to help your team build confidence as you move from design, to build, to testing, to go-live.
- Clear roles, responsibilities, and timelines for both your team and ours.
This process has been refined over 35 years of working with healthcare finance teams to deliver successful go-lives and measurable outcomes.
Unlimited, in-house support
Support that’s close to home – whenever you need it.
Our support is one of the most valued aspects of the Multiview experience. Here’s what you can expect.
- Unlimited support included in your subscription.
- A North American-based, in-house team of financial software specialists and product experts.
- Extended weekday availability (8 a.m. to 8 p.m. EST).
- 24/7 access to a self-serve support portal.
- Rapid response time SLAs.
When you reach out, you’re speaking with someone who understands healthcare workflows, financial controls, and your Multiview configuration.
Training and adoption with the Multiview Learning Lab
Your team’s on-demand learning center.
Adoption doesn’t stop at go-live. The Multiview Learning Lab gives your team continuous access to:
- Short, role-based training videos.
- Step-by-step documentation.
- Practice exercises.
- Guidance aligned to your implementation phase.
Combined with your test environment and hands-on practice, the Learning Lab helps your users build confidence quickly and stay current as your team grows or workflows evolve.
Client community and events
Stay connected. Stay informed. Stay ahead.
We believe the best innovation comes from direct collaboration with our client community. Throughout the year, you’ll have opportunities to learn, engage and shape the future of the Multiview platform through:
- Annual Multiview client conference. Thought leadership, education, product updates, peer networking, and roadmap insights.
- Client town halls. Direct updates from Multiview leadership, product teams, and client success.
- Client success workshops, webinars and special sessions. Deep dives into releases, best practices, and new capabilities.
Your voice directly informs how Multiview evolves. From product design to roadmap decisions to the services we offer.
The Multiview difference
What brings it all together is simple.
In-house experts.
A proven methodology. Unlimited support.
A client success partnership focused on outcomes.
A continuous learning ecosystem that helps you grow.
This is the Multiview experience designed for healthcare finance teams who want more than software. Join the community leaders who trust Multiview.